Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order.

Information We Collect

Contact details such as your name, email address, shipping address, billing address and phone number.
Order and payment information, including the items you purchase. Payments are processed securely by Shopify; we do not store your full card details.
Technical information such as your IP address, browser type and device information, collected automatically when you use our site.
Any communications you send to us, such as customer service enquiries.

How We Use Your Information

To process and fulfil your orders, including arranging delivery and handling any returns.
To communicate with you about your order, including confirmations and tracking updates.
To respond to customer service enquiries.
To send marketing communications where you have opted in, which you can unsubscribe from at any time.
To improve our website and help prevent fraudulent activity.

Sharing Your Information

We do not sell your personal information. We only share it where necessary, including with:

Shopify, who hosts our store and processes payments on our behalf.
Delivery couriers, in order to fulfil and deliver your order.
Service providers who help us operate our business, such as email and analytics providers.

These third parties only have access to the information necessary to perform their functions and are required to keep it secure.

Cookies

Our store uses cookies to help provide a better shopping experience, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or request a copy of the personal information we hold about you. To make a request, please get in touch via our Contact page.